Lisbon, Portugal

Join the fastest growing Android app store and distribution platform in the world, with over 400 million users and 1 million apps. With offices in Portugal, Singapore and China, we work with end-users as well as OEMs and telecoms. Our mission is to bring back the freedom of choice to the world of apps. And to shape the future of the app economy by creating unmatched value for developers and users globally. The way you play, the way you get your apps - we’re making everything easier, better for you. We also know that our success is dependent on the success of everyone working with us. That’s why, being a tech company, we do have real human people as the center of it all - of who we are, really. Our team’s talent and skills - that’s the algorithm of our success.

This is where you come in.

Our values:

  • Innovation - meaning, we build our own way to the future
  • Ambition - we always go beyond
  • Integrity - we are transparent and trustworthy
  • Results-driven - we are strong on delivering
  • Collaboration - the superpower is ‘We’, not ‘I’

Who you are:

  • We are looking for a Developer Success Manager to lead a highly successful operations team in a company with a big impact in the industry
  • If you consider yourself a “doer” - a person who acts rather than talking or thinking, who strives to create the best customer engagement and focuses on providing the best insights on client to business interactions - then we must talk!

What you will be working on:

  • Team leadership
  • Focus on customer loyalty and build strong relationships with app developers
  • Ensure the best onboarding experience for new developers
  • Foster a customer-centric team environment
  • Develop and execute success plans, including strategies to meet business objectives and stakeholders goals
  • Travel domestically and internationally to meet potential and current partners

What we’re looking for (mandatory):

  • Bachelor’s degree
  • 8+ years of previous experience with customer management in mobile or digital area
  • Previous experience with team leadership
  • Customer-first mindset and enjoy building and maintaining relationships
  • Fluency in English
  • Proactive and outstanding communication skills
  • Strong organization and presentation skills


What’s in it for you:

  • Be the leader of a highly talented team in the biggest company in Portugal by number of users
  • Work in a globally successful, fast-growing industry
  • Hybrid work policy - work 80% of your time at home and 20% at the office
  • A company culture focused on talent’s growth - we have a career development plan customized for you
  • Multicultural and exciting work environment
  • Creative team building activities and workshops with amazing, fun experts
  • Awesome (all dietary religions covered) free snacks and breakfast at the office
  • You will always be excited with what you and the company together are capable of

About us

Caixa Mágica Software is a leading Portuguese company in the Open Source market segments in Portugal. We provide various services, from specialized business consultancy, software project development and research and innovation. We have developed several projects with different implementation targets. We are actively involved with the Open Source communities, organizing a popular event in Lisbon and participating in several research projects funded by the European Union. Caixa Mágica maintains strong ties with the Portuguese public administration, participating in the development of middleware for the Portuguese Citizen Card system and extending the concept to standardization and compliance with other European systems. We also maintain a close connection with the Innovation and Research departments in various sectors, such as telecommunications and media, energy, mobile systems and cloud-based platforms to support manufacturing systems.

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